CUSTOMER SERVICE
Should you require information or help, please contact us by email.
SHIPPING TIMES AND COSTS
- Complimentary ground shipping on orders of $75 or more.
- Shipping times may vary depending of where your product is being shipped from and the final destination.
- We will contact you via email or text once your order leaves the warehouse.
- See the delivery FAQs for details on shipping methods, costs and delivery times.
PAYMENT METHODS
Louvóre accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Expres. The total will be charged to your card when the order is shipped.
- Louvóre features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
We strive to ensure our customers are happy. If for any reason, you are not satisfied with your purchase, we accept returns within 14 days for a refund back to the original form of payment.
We accept returns on items in their original condition. Items must be sent back to us within 14 days of their arrival, with all original tags attached and original packaging included. If an item is returned without the original packaging, a 10% restocking fee will be charged. If the original tags are removed, the item will not be available for a refund. Please refer to our Shipping and Return Policy for additional details.
Please note that we do not offer exchanges. If you wish to exchange an item for a different size, color, or style, you must return the original item for a refund and place a new order for the desired item. While we do not offer direct exchanges, we will provide support for you to process a return of the item(s) you wish to send back to us and we will process your refund. Please note that any shipping fees incurred are not refundable.To process your return please visit our Return Center (external link). You may get in touch with our customer support team for any further assistance.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
Please read our Return Policy for more information on returns.